Product support

From the first launch to the next take.

Find setup steps, device workflows, purchase recovery, and common answers. If something still feels wrong, contact support.

Get started

Open ScriptPace on Mac and load a supported Markdown or plain-text script.
Let the system voice read it aloud to find the rhythm.
Open Remote on iPhone and scan the QR code shown on Mac.
Practice or record while Voice Follow responds to your delivery.

Mac workflow

Mac is the primary teleprompter surface. Adjust reading settings, hear the script, use Voice Follow, and review the read-only transcript after practice.

iPhone Remote

When connected, Remote mirrors the Mac script and current place. Use previous or next paragraph controls when a take changes rhythm or an occasional mismatch appears.

Apple Watch

Apple Watch is a free Remote companion with no separate purchase. Turn the Digital Crown or use previous and next paragraph controls to adjust your place.

Purchases and restore

Monthly Pro and Annual Pro are auto-renewable subscriptions. Founder Lifetime is a one-time purchase. Use the same Apple Account on supported devices and choose Restore Purchases if an entitlement is not visible.

System speech

Voice Follow depends on system speech capabilities and supported language resources. Allow the required microphone and speech permissions and keep the device within the requirements shown on the App Store page.

Frequently asked questions

Start here when you need an answer.

Why does Remote not show as connected?

Make sure ScriptPace is open on both Mac and iPhone, scan the QR code currently shown on Mac again, and keep the devices in a compatible network environment. If the connection drops, return to Remote and reconnect.

What should I do if the paragraph is occasionally out of place?

This recovery path is for an improvised point or an occasional mismatch during a take. Use previous or next paragraph on iPhone Remote or Apple Watch, then continue your delivery.

Why is Pro not visible on another device after purchase?

Confirm that both devices use the same Apple Account and choose Restore Purchases on the other device. Universal Purchase shares the product entitlement; it does not create an application account or server profile.

Does ScriptPace save my original recording?

ScriptPace does not store raw microphone audio. Practice and Voice Follow can still depend on system speech capabilities, language resources, and device conditions; see the privacy policy for details.

Contact

Tell us what happened.

When contacting support, include your device model, system version, ScriptPace version, reproduction steps, and screenshots or error text that do not contain private content.

Support email